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Returning policy

Terms & Conditions

Glasses2Home's terms and conditions for supply of goods and services. Any Order and or purchase of any Goods and or services at any point of time from any location of the world by any media from Glasses2Home here referred as G2H or www.glasses2home.com the following terms and conditions apply. You are being advised to read carefully.

These Conditions covers:
The terms We, Us, G2H, www.glasses2home.com, www.glasses2home.co.uk also referred for "Glasses 2 Home" which is trading name of Girba Limited registered under company Act of England and Wales where company registration number is 07423946. Trading on the internet as www.glasses2home.com or www.glasse2home.co.uk , over the phone 020 3514 1405 and by email customercare@glasses2home.co.uk

Return Policy

Thinking of Returning Item? Do not worry!
Log in to your account and fill returns form with reason for returning.
We will contact you and will send you return form.
 You need to attach the form along with your return.

On satisfactory receipt of the item we will refund your money within 15 days. Provided the following conditions are met.
Return Condition

The conditions of return
You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason, subject to the following terms and conditions:
   a) You need to let us know within seven days after they have been delivered (15 days for varifocal). The returned glasses need to reach us within 20 days of our original dispatch date , within 15 days for sunglasses.( 28 Days for Varifocal)
   b) Include the returns authorisation form, which we e-mail to you once you inform us.
   c) Returns must be in their original condition and packaging as when bought including any accessories that came with your order (e.g. cases and cloths).
   d) You were not advised when you purchased (by our opticians or by information on the website) that your original order was inappropriate for your needs.
   e) You have not made error while entering prescription.


Your right to cancel
Under the Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering and upto seven working days after delivery.
   a) 1- If we've already dispatched your order, you'll need to re package the items and send them back to us. Along with the cancellation form which we email you, once you inform us.
   b) 2- If your order has not been dispatched yet, you need to inform us. To do this log in to your account and fill refund form.

How to Return

We may provide collection service from your Home to our office at your own cost and risk. We don't receive t item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the balancing amount of the purchase price for that order, within 15 days from the date of receipts of your returned product.

When you return product we advise that you post by using recorded or registered delivery so you can obtain proof of delivery, If you are sending by courier services, Please ensure that you retain receipts of despatch with tracking number. Your statutory rights in relation to returns and refunds are not affected For further information please see our Return and cancellation policy at above.

Customer's Obligation.

By processing or submitting your order us/Glasses2Home you confirm that:
    a) You are aged 16 or over and are not registered blind or partially sighted
    b) You are in possession of a valid written prescription for your spectacles that has been given to you by a suitably qualified person e.g. optician! in the last 24 months (or 12 months if you are aged 70 or over); and
    c) You will supply accurate details of your current prescription (including any notes on the prescription) when requested.

Delivery Terms

 Glasses2Home will endeavours to ensure your order are dispatched to you as soon as possible after successfully receiving your order.

  1. You will be notified by e-mail at the time your Goods are dispatched.
  2. Delivery of the Goods will be made to the address provided by you at the time you place your Order.
  3. If your Goods are not delivered within a seven days of you receiving notification of dispatch, you should contact us. On receipt of goods customer must inspect goods to ensure that goods are according to the order and expectations.
  4. In the case of non delivery, due to any reason, you will be offered free re-delivery or refund at your discretion. Email us on this email to inform us for non delivery customercare@glasses2home.co.uk
  5. Delivery charges will applies and such charges will be shown while processing your order.
  6. Glasses2Home will endeavour to deliver in secure manner.
Confirmation of Order
  1. Any Orders request to G2H Direct must be submitted either via the web at www.glasses2home.com , or by telephone on 020 3514 1405 or by any other means provided by us to process order including completing a mail order form in the current catalogue.
  2. By submission of an Order represents an offer is made to purchase Good/s or service/s from G2H. This is not an acceptance of order by us; we will confirm the acceptance and receipt of order by e-mail or telephone. The confirmation and we may confirm receipt of this offer via e-mail (if the Order is placed via the Site) or verbally (if the Order is placed via telephone).
  3. Orders are only accepted by us once your payment has been successfully processed and such order have been reviewed and authorised by a qualified Optician. In the case of the non prescription goods, services and the Home Trial service, your order is accepted once the required payment has been accepted or when the relevant goods are shipped back, whichever occurs first. We will confirm acceptance of your Order via e-mail or verbally.

We may in the case:

  1. Of the Home Trial service Glasses2Home may send partial goods if some goods are unavailable.
  2.  On the advice of our opticians Glasses2Home reserve the right that we have absolute discretion as to whether or not to accept your Order.

Our dispensing optician may contact you if he or she thinks it is necessary or appropriate before an Order is accepted, and our Dispensing Opticians have absolute discretion:

  1. to contact you to discuss your Order, and may sought any required information concerning to successfully  process your order, to provide advice , to arrange consultation with you;
  2. to request that you send us a copy of your written prescription;
  3. to contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription;
  4. to request that you obtain your pupillary distance (PD) measurement from your optician; or
  5. request that you obtain a new written prescription from your optician.
Limitation of Supply

Glasses2Home will make a reasonable effort to ensure that all orders are fulfilled; however we cannot always guarantee the availability of Goods due to rapidly changing fashion and nature of business we may have to depend on third party for the supply. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you or you are not happy with such an alternative offered to you, your order will be cancelled and you will be given a full refund.

Price Policy
  1. Prices stated are exclusive of any UK Value Added Tax (VAT), VAT rate will be the rate which is in effect at the point of sale i.e. confirmation of order.
  2. We will endeavours to ensure the accuracy of the prices and price related information stated in our current catalogue and on the Site. The prices on the catalogue will be valid for the period mentioned on the catalogue or publication of new catalogue whichever is earlier period.
  3. We cannot guarantee that price will be error free and misprice an item inadvertently. In the case of error or mistake, the order processing department will notify you of the error before your payment are processed. You will then have the choice to either accept the correct price or to cancel your Order.
  4. Always place your orders directly through the glasses2home.co.uk we never ask make payment directly to our bank account send us cheques or cash. We do not guarantee such transactions and we will not be responsible for such transactions.
Payment Policy

What payment methods do you accept?
We accept credit/debit card payments. VISA Mastercard, Paypal, Google Checkout, Paypal and Amex. We do not accept any vouchers at the moment.

How secure making online Payment with Glasses 2 Home?
It is very secure. The entire website including the payment processing is tested very day by a third party (McAffee)

What is your guarantee policy?
We practise 100% Refund of your Frame and lenses except of courier charge. on all the spectacles we provide to you. Expectantly you'll never need it, but it's there for complete peace of your mind.

What are the postage and packaging costs?

Postage cost will be shown while ordering glasses for normal delivery it is £6.99
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